Flight Ticket Cancellation & Refund Policy

At Nexus Journey Planners, we understand that travel plans may change due to unforeseen circumstances. Our Cancellation & Refund Policy is designed to provide transparency and flexibility, ensuring that our clients are well-informed about their options when making changes to their flight bookings.

1. Cancellation Policy
We strive to accommodate our clients’ needs while adhering to airline policies and industry regulations. The cancellation terms are as follows:

✔ Refundable Tickets: If your ticket is refundable, you may receive a full refund after deducting applicable airline and service provider fees. Some airlines may impose specific conditions or timeframes for cancellations.
✔ Non-Refundable Tickets: Non-refundable tickets may qualify for partial refunds depending on the airline’s policies. In some cases, the airline may issue travel credits instead of monetary refunds, which can be used for future bookings.
✔ Cancellation Fees: Airlines and service providers may charge a cancellation fee. The exact amount varies based on factors such as the time of cancellation, fare rules, and airline policies.
✔ Last-Minute Cancellations: If a flight is canceled close to departure, additional penalties may apply. It is recommended to cancel well in advance to minimize charges.

2. Refund Policy
Our refund policy ensures that you receive any applicable reimbursements in accordance with airline rules and industry regulations:

✔ Airline-Initiated Cancellations: If the airline cancels your flight due to operational issues, weather conditions, or other reasons, you may be entitled to a full refund or alternative travel arrangements.
✔ Processing Time: Refund requests are subject to airline policies and may take 30 to 90 days to be processed, depending on the airline’s procedures and payment method used.
✔ Rebooking & Flight Changes: Some airlines allow ticket changes for a fee, subject to fare differences. This option is available for passengers who wish to modify their travel dates instead of canceling their ticket entirely.
✔ Missed Flights: If you miss your flight due to personal reasons, refunds may not be available, but some airlines offer rebooking options with applicable penalties.

3. Important Considerations
✔ No-Show Policy: If you fail to cancel or modify your booking before departure, the ticket value may be forfeited, and no refund will be issued.
✔ Third-Party Bookings: If your ticket was booked through a travel agency or third-party platform, refund and cancellation requests should be made through the respective service provider.
✔ Partial Refunds & Airline Vouchers: In certain cases, the airline may issue partial refunds or provide travel vouchers for future use instead of cash refunds.

4. How to Request a Cancellation or Refund
To request a cancellation or refund, please contact our customer support team with the following details: ✔ Booking reference number
✔ Passenger name(s)
✔ Flight details (airline, date, and ticket number)
✔ Reason for cancellation/refund request

5. Need Assistance? Contact Us
We are here to assist you with any inquiries or concerns regarding cancellations and refunds. Please feel free to reach out to us:

📧 Email: [email protected]
📞 Phone: (888) 898-9525

“Your satisfaction is our priority. Travel with confidence.”